Traditional contact center solutions tend to entail a complex initial decision for many Organizations. These solutions, which are hard to deploy, require administrators with specific training to manage the platform. Another limitation of these types of traditional solutions is the lack of flexibility in resizing the contact center.
The ONE IT Contact Center is a turnkey multimedia contact center solution. Without the complex deployment of a traditional solution, it offers future scalability tailored to your needs. The platform supporting the service is monitored and managed to ensure reliability and continuous operation 24 hours per day, 365 days per year.
This service is built on Collab’s leading market platform, OneContact, developed from scratch to address the new communication paradigm which is based, more and more, on converged data infrastructures and VoIP.
Through our extensive track record in these types of projects and key references in the domestic and international markets, our many years of know-how in deploying contact centers as a manufacturer and integrator has helped us greatly in creating an outstanding contact center service.